Question 1

What are the available sizes of storage units at your facility?

Accepted Answer

The available sizes of storage units at our facility range from 5 x 10 to 12 x 50, with several sizes in between.  Our most common sizes are 10 x 10, 10 x 20, 10 x 25 & 10 x 30. Suitable for storing furniture, cars, and appliances.

Question 2

How do I determine the right size storage unit for my needs?

Accepted Answer

Determining the right size storage unit depends on the quantity and size of items you plan to store. Our staff can assist you in selecting the appropriate size based on your needs.

Question 3

What security measures do you have in place to protect stored items?

Accepted Answer

Our facility is equipped with excellent security features such as 24/7 video surveillance and ample lighting.  We also use hardened steel disc locks and reinforced hasps so that your contents stay secure.

Question 4

Can I access my storage unit at any time, or are there specific hours?

Accepted Answer

You can access your storage units 24/7.

Question 5

Are there climate-controlled storage options available?

Accepted Answer

Yes, we offer climate-controlled storage options to protect sensitive items from extreme temperatures and humidity.

Question 6

What items are prohibited from being stored in your facility?

Accepted Answer

Prohibited items typically include perishable foods, hazardous materials, flammable liquids, and illegal substances. Please refer to our rental agreement for a comprehensive list.

Question 7

Do you offer insurance options for stored belongings?

Accepted Answer

Yes, we do have insurance options if needed.  Check with our staff for more information.

Question 8

Are there any discounts or promotions available for long-term storage rentals?

Accepted Answer

We do offer discounts for units paid 6 months or more in advance, as well as periodic specials.

Question 9

What payment methods do you accept for storage rental fees?

Accepted Answer

We accept various payment methods, including cash, credit/debit cards, checks, and online payments.

Question 10

How do I go about renting a storage unit, and what documentation is required?

Accepted Answer

Renting one of our units is easy.  Just call us at 616-292-4690, and we can get you all set up over the phone.  The process typically takes less than 3 minutes.

FREQUENTLY ASKED QUESTIONS